Scheduling Success Coordinator
Core
Maximize effectiveness and efficiency of Agilent's field service organization by optimizing resource deployment, managing daily operations, and ensuring timely on-site service delivery for customers.
Role type
Senior Scheduling Success Coordinator (Field Service Operations)
Builds
Field service schedules and on-site service delivery for life science and diagnostic customers
Domain
Life Sciences / Field Service Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, resource optimization, negotiation, problem-solving, customer relationship management, process improvement, independent work, complex scheduling
Preferred skills
Training and onboarding, team competency building, tool testing, project participation
Technologies
SAP (ECC, CRM, FSM, BCM), Microsoft Office Suite
Responsibilities
Assign field service resources to meet customer response times, optimize service delivery costs, manage resource shortages, lead scheduling escalations, maintain engineer availability records, arrange complex high-impact services, provide backup coverage and training for scheduling team, test scheduling tools
Seniority
Senior, hands-on IC with mentorship responsibilities