Service Management Solution Architect
Core
Architecting scalable, secure, and integrated solutions for enterprise post-sales Service Management and Resource Scheduling platforms to enhance digital customer experience.
Role type
Senior Service Management Solution Architect
Builds
Digital platforms for Service Cases, Resource Scheduling, Labor confirmations, Part Ordering, and Part Returns
Domain
Semiconductor manufacturing after-market services and SAP ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SAP S/4HANA, SAP Field Service Management (FSM), SAP CRM, SAP Service and Asset Manager (SSAM), SAP Sales/Service Cloud, Fiori apps, CRM Middleware, BDoc monitoring, cross-functional integration, functional specification development, testing and data conversion strategies
Preferred skills
SAP SD, SAP FI modules, SAP ERP, SAP CRM WebUI configuration
Technologies
SAP S/4HANA, SAP ERP, SAP Field Service Management, SAP CRM, SAP Service and Asset Manager, SAP Sales/Service Cloud, Fiori
Responsibilities
Define and execute IT programs for Service execution aligned with business growth; Lead cross-functional teams to deliver key capabilities across equipment lifecycle phases; Drive platform modernization and integration with ERP, CRM, and billing systems; Manage personnel performing build, test, and deployment of complex business application solutions; Solve unique and complex problems with broad business impact; Oversee software application functional specification development and configuration
Seniority
Senior, hands-on IC
