Remote Technical Support Engineer
Remote
Core
Provide remote hardware, software, and application support to customers for analytical instrumentation and chromatography systems.
Role type
Entry-level technical support engineer
Builds
Customer support solutions for laboratory workflows
Domain
Life sciences instrumentation and analytical chemistry
Deliverable
client delivery
Required skills
analytical thinking, logical problem-solving, remote troubleshooting, customer communication, Microsoft Windows proficiency
Preferred skills
laboratory experience, chromatography knowledge, spectroscopy familiarity, prior customer service experience
Responsibilities
Troubleshoot technical issues via phone and email, guide customers through solutions, partner with internal technical experts for escalations
Seniority
Entry-level, hands-on IC