Technical Support Advisor
Hybrid
Core
Provide remote technical support to customers and field engineers, diagnosing and resolving issues using web-based monitoring and diagnostic tools.
Role type
Entry-level technical support advisor
Builds
Customer support services for an engineering company
Domain
Engineering / Technical Support
Deliverable
client delivery
Required skills
Customer service, problem-solving, shift work adaptability
Preferred skills
Engineering qualification, experience in retail/hospitality/call centre
Responsibilities
Diagnose and resolve technical issues, provide 24/7 support via shift work, use web-based monitoring tools