Enterprise Program Manager
Core
Develop and execute enterprise program plans for strategic customer engagements in laboratory productivity solutions, ensuring high-quality delivery and measurable customer value.
Role type
Senior Enterprise Program Manager
Builds
Large, integrated enterprise service programs for strategic accounts
Domain
Life sciences / Laboratory services / Pharmaceutical
Required skills
Enterprise program management, solution implementation, cross-functional team leadership, stakeholder communication, risk management, financial performance analysis, customer success management, strategic account management, change management, data-driven decision making
Preferred skills
Project management certification, experience in regulated laboratory or pharmaceutical environments, Chinese language proficiency
Technologies
CrossLab, laboratory productivity solutions
Responsibilities
Develop and execute enterprise program plans aligned with strategic priorities; lead scoping and implementation of large service programs; coordinate execution across service delivery, sales, technical, and operations teams; monitor performance and customer experience; drive corrective actions and continuous improvement; prepare operational reports and performance summaries; manage external partners and program governance.
Seniority
Senior, hands-on IC
