Field Service Engineer - Guadalajara
Core
On-site technical support for Agilent and multi-vendor system solutions including installation, maintenance, troubleshooting, and repair of hardware, software, and networking products.
Role type
Field Service Engineer
Builds
Fully integrated solutions including peripherals, communications systems, operating systems, and application software
Domain
Scientific instrumentation and multi-vendor IT systems
Deliverable
physical/clinical work
Required skills
Hardware installation and configuration, system troubleshooting, preventive maintenance, technical training, customer advisory, cross-functional collaboration, sales lead identification, service documentation
Preferred skills
None stated
Technologies
Agilent systems, multi-vendor hardware, software, networking products, operating systems
Responsibilities
Install, configure, optimize, and maintain hardware, software, and network products at customer sites; Diagnose and resolve equipment and system performance issues; Perform preventive maintenance, repairs, upgrades, and service activities; Conduct technical training, maintenance seminars, and knowledge-sharing sessions; Mentor field engineers and end users on equipment operation and troubleshooting; Identify and qualify potential customer opportunities and sales leads
Seniority
Individual Contributor