Mid level Conversational Designer
Core
Design conversational solutions integrating AI and UX best practices for chatbots across multiple digital channels.
Role type
Mid-level Conversational Designer
Builds
Intelligent chatbots for enterprise clients
Domain
AI / Conversational Design / Professional Services
Deliverable
production ML models | product features
Required skills
User research, persona creation, user journey mapping, information architecture, design thinking, design system, AI curation, conversational metrics, data extraction and analysis (SQL, Python), prompt engineering basics, prototyping, agile methodologies, process documentation
Preferred skills
Multichannel conversational interactions, Machine Learning, Deep Learning, Regular Expressions (RegEx), Fuzzy matching, Blip platform familiarity
Technologies
Watson, LUIS, Dialogflow, Blip platform, SQL, Python
Responsibilities
Analyze business needs and technical feasibility for AI usage; Conduct workshops with clients and users for diagnosis and co-creation; Create end-to-end conversational flows; Model and refine chatbot AI for brand consistency; Define quality testing requirements; Define and track conversational experience metrics; Generate inputs for chatbot roadmap evolution; Document processes following best practices; Use AI to optimize internal workflows; Collaborate with non-technical teams on strategic discussions
Seniority
Mid-level, hands-on IC