Learning & Development Specialist - GCC (Night Shift Operations)
Core
Design, deliver, and track learning programs for customer support and operations teams to improve skills, process adherence, and customer service quality.
Role type
Learning & Development Specialist (GCC Operations)
Builds
Training curricula, facilitator guides, e-learning modules, and performance dashboards for global customer support teams.
Domain
Customer Support Operations / Global Capability Center (GCC)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Training facilitation, instructional design, LMS administration, training needs analysis, data tracking, stakeholder management, workshop delivery, content creation, reporting
Preferred skills
Train-the-Trainer certification, experience in customer service or GCC environments, knowledge of AI tools, blended learning strategies
Technologies
LMS, PowerPoint, Excel, Word
Responsibilities
Facilitate onboarding and skill-based workshops; develop and maintain training materials; analyze workflow data to identify training gaps; manage LMS and training logistics; report on learning effectiveness and progress.
Seniority
Mid-level, hands-on IC