Learning & Education Specialist
Core
Design, maintain, and scale learning and education programs for the Product Support team, including onboarding, continuing education, and release enablement.
Role type
Senior Learning & Education Specialist (Support Operations)
Builds
Internal training curricula, onboarding programs, and knowledge management systems for the Product Support function.
Domain
Technology / AI Safety / Product Support
Required skills
Program management, instructional design, data-driven program improvement, cross-functional collaboration, feedback loop creation, curriculum development
Preferred skills
Adult learning principles, scaling L&D programs, support team experience
Technologies
LMS platforms, knowledge management tools, data analytics tools
Responsibilities
Maintain and improve the onboarding program for new Product Support team members, Program manage continuing education initiatives including identifying training needs and measuring effectiveness, Partner on release enablement efforts to ensure team readiness, Co-own internal knowledge management strategy, Build feedback loops to identify team training needs
Seniority
Mid-Senior, hands-on IC
