Customer Support Engineer
Core
Technical bridge between customers and engineering, diagnosing web monitoring issues and translating user workflows into product feedback.
Role type
Senior Customer Support Engineer (Web Monitoring SaaS)
Builds
Real-time web change tracking platform for price drops, policy changes, and security notices.
Domain
SaaS, Web Monitoring, Data Automation
Required skills
HTML5/CSS3/XPath selector mastery, browser DevTools, cURL/Postman, troubleshooting methodology, technical documentation, spoken English
Preferred skills
Puppeteer, ticket systems (Zendesk/Freshdesk), logging stacks (Sentry), JavaScript, backend languages
Technologies
Puppeteer, Zendesk, Freshdesk, Sentry, Loom, ScreenFlow, HTML5, CSS3, XPath, JavaScript
Responsibilities
Own Level-1/2/3 tickets and reproduce edge-case selectors, monitor error dashboards and file bug reports, host screenshare sessions for power users, expand public knowledge base and in-app guides
Seniority
Mid-Senior, hands-on IC