Support Lead
Core
Oversee the day-to-day performance, quality, and operations of the customer support function for a healthcare AI company's monitoring platform.
Role type
Support Lead (Team Lead)
Builds
Customer support operations for Circadia Intelligence Platform (contactless sensing, predictive models, EHR integrations)
Domain
Healthcare / AI / Senior Care
Required skills
Team leadership & coaching, KPI management, case load management, quality assurance, HubSpot CRM proficiency, customer communication, parts fulfillment coordination
Preferred skills
Bilingual (English/Spanish), exposure to KPI reporting tools
Responsibilities
Monitor and report on team KPIs; assign and distribute support cases; conduct quality audits of case handling and communications; administer HubSpot support desk workflows; answer inbound calls and manage outbound outreach for consents and devices; coordinate part replacement fulfillment with Field Operations
Seniority
Mid-level Lead