Groups Coordinator
Core
Convert group and event enquiries into confirmed bookings and revenue for luxury hotels in Cairns.
Role type
Groups Coordinator (Sales Support)
Builds
Confirmed group bookings, tailored proposals, and seamless customer journeys for hotel stays and events.
Domain
Hospitality / Hotel Sales / MICE
Deliverable
product features
Required skills
Hotel sales experience, proposal preparation, CRM management, revenue alignment, follow-up discipline, Microsoft 365 proficiency, Opera PMS/Cloud experience
Preferred skills
Group bookings, MICE, corporate business, hotel commercial technology
Responsibilities
Respond to incoming event and group enquiries, prepare tailored proposals with rates and terms, collaborate with Revenue and Sales Account Managers, follow up quotes to support conversion, maintain accurate CRM records, provide handover notes for confirmed bookings, support monthly reporting on conversion and revenue.
Seniority
Individual Contributor, operational level