Subscriber Services Representative
Core
Part-time customer service representative handling inbound enquiries, payments, subscriptions, and complaints for home delivery and digital subscribers.
Role type
Customer service representative (call centre)
Builds
Customer service interactions and subscription administration
Domain
Media and entertainment
Deliverable
client delivery
Required skills
Customer service, payment processing, subscription management, complaint resolution, CRM data maintenance, problem solving, written communication, verbal communication
Responsibilities
Handle inbound customer enquiries, process payments and holds, start new subscriptions, assist with complaints and cancellation requests, maintain accurate CRM records
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