EUC Technical Specialist
Core
Frontline IT support specialist providing in-person and remote technical assistance for desktop, hardware, and meeting room systems to ensure seamless business operations.
Role type
Senior IC Desktop Support Specialist
Builds
Desktop support services, meeting room readiness, and IT asset management for corporate and retail environments
Domain
Corporate IT / Retail Hospitality
Deliverable
product features
Required skills
Windows OS support, Microsoft Active Directory, Microsoft Endpoint Management, hardware installation and troubleshooting, meeting room AV troubleshooting, ServiceNow ticket management, asset and configuration management, user documentation creation
Preferred skills
Meraki dashboard, iOS/Android MDM, Intune, Google MDM, JAMF, Google Workspace
Technologies
Windows, Microsoft Active Directory, Microsoft Endpoint Management, ServiceNow, Meraki, Intune, JAMF, Google Workspace
Responsibilities
Resolve hardware, software, and system issues via in-person, phone, email, and ticketing channels; manage and resolve ServiceNow support tickets within SLAs; set up, configure, and support desktop computers, printers, and peripherals; conduct daily audits of meeting room technologies; perform routine maintenance on company technology and coordinate warranty repairs; maintain asset and configuration management records; develop procedural documentation and user guides; facilitate staff training sessions
Seniority
Mid-level, hands-on IC