Team Leader - Multiple Positions
Core
Lead day-to-day workflow for Claims and Administration Operations teams, supporting up to 15 people to deliver accurate, timely, and high-quality service to members and clients.
Role type
Team Leader (Operations)
Builds
Claims and Administration Operations workflows
Domain
Insurance, Superannuation, Financial Services
Deliverable
client delivery
Required skills
people leadership, operations management, customer service, workflow planning, capacity management, coaching, recruitment support, stakeholder management, process improvement, operational risk management
Preferred skills
insurance operations, group life insurance administration, superannuation, AOM accreditation
Responsibilities
Lead day-to-day running of the team including workflow planning and capacity management; Coach and develop direct reports through regular check-ins and performance conversations; Contribute to recruitment, onboarding, and probation support; Monitor client service standards and manage escalations and complaints; Support process improvement and business priorities; Identify, manage, and escalate operational risks while maintaining compliance.
Seniority
Mid-level, hands-on IC with team management responsibilities
