BizOps Specialist
Core
Manage telephony ecosystem, contact infrastructure, and campaign execution for a fintech platform connecting business owners with finance.
Role type
Junior BizOps Specialist (Telephony & Contact Operations)
Builds
Telephony campaigns, AI agent deployments, and contact center operations for business lending clients.
Domain
Fintech / Business Lending / Contact Center Operations
Deliverable
product features
Required skills
Telephony system administration, IVR management, Call routing logic, AI agent deployment, Campaign execution, Data analysis, User access management, Workforce management
Preferred skills
Genesys platform experience, IT support background, Data-driven mindset
Responsibilities
Setup and execute telephony campaigns, Deploy and monitor AI agents, Administer telephony platform configurations, Manage IVR flows and phone number allocation, Oversee corporate mobile operations and device fleet, Optimize operational processes and compliance
Seniority
Junior, hands-on IC
