Claims Consultant, Lump Sum Claims
Core
Proactive management of a portfolio of Lump Sum life insurance claims, ensuring compliance with policies, procedures, and regulatory requirements while delivering high-quality customer service.
Role type
Claims Consultant (Lump Sum)
Builds
Claims resolutions and customer support for retail income protection and lump sum claimants
Domain
Life Insurance / Claims Management
Deliverable
client delivery
Required skills
Life insurance claims management, regulatory compliance, customer service, process improvement, stakeholder communication, analytical problem-solving
Preferred skills
Retail income protection claims experience, tertiary qualifications in Business/Commerce/Health, Diploma or Cert IV in Life Insurance
Technologies
None stated
Responsibilities
Manage Lump Sum claims portfolio, ensure adherence to Life Insurance Code of Practice and legislation, communicate claim status to customers and advisers, contribute to process improvement and governance initiatives, maintain knowledge of life insurance guidelines
Seniority
Junior to Mid-level, hands-on IC