Customer Success Manager, SME & Growth
Core
Manage a portfolio of SME customers in Vietnam to drive product adoption, retention, and growth.
Role type
Customer Success Manager (SME & Growth)
Builds
Customer relationships and product adoption for SME clients in Vietnam
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Account management, customer success, revenue growth within existing accounts, English, Vietnamese
Preferred skills
CRM tools, data-driven portfolio management, onboarding, product adoption, retention, cross-sell, upsell
Responsibilities
Build strong relationships with customers to understand business models and pain points; Identify growth opportunities using customer data and product usage trends; Educate and activate customers on the full product suite; Champion customer needs internally to improve product and process outcomes; Advocate for Airwallex as the partner of choice; Retain customers by identifying at-risk accounts and executing retention initiatives
