Service Desk Officer - TALENT POOL
HybridNo visa sponsorshipCitizens or permanent residents only
Core
Deliver virtual, on-site, and field support assistance to geographically dispersed staff, students, and key stakeholders by listening to, diagnosing, and resolving intermittent to complex client requests.
Role type
Service Desk Officer
Builds
Tiered response for System Groups field support and service desk
Domain
Education / IT Support
Deliverable
client delivery
Required skills
technical assistance, issue identification, problem resolution, solution documentation, clear communication, collaboration
Responsibilities
Provide virtual, on-site, and field support; diagnose and resolve complex client requests; document solutions to improve service delivery; explain technical concepts in everyday language.
Seniority
Individual Contributor