Customer Contact Officer
Core
Handle inbound and outbound calls to provide customer support, manage payment plans, and resolve debt-related enquiries for government clients.
Role type
Customer Contact Officer (Debt Recovery & Support)
Builds
Customer service interactions and debt resolution outcomes for government organizations
Domain
Government services / Debt management
Deliverable
client delivery
Required skills
Verbal communication, Written communication, Active listening, Empathy, Problem-solving, Data entry, Time management, Attention to detail, Emotional resilience, Team collaboration
Preferred skills
Fast-paced environment adaptability, Quick thinking, Proactive learning, Curiosity
Technologies
Knowledge articles, Internal systems, Communication tools
Responsibilities
Respond to inbound calls with accurate information, Make outbound calls to follow up on enquiries and resolve issues, Assist customers with setting up payment plans, Follow up on overdue lodgements and debts, Navigate knowledge articles and procedures, Escalate complex issues, Maintain detailed records of interactions
Seniority
Entry-level to Mid-level, hands-on IC