Collections Specialist
Core
Manage a portfolio of customer accounts, driving reduction in overdue debt and improving cash collection outcomes through invoicing, collections activity, and credit risk assessment.
Role type
Senior IC collections specialist
Builds
Cash flow and debt resolution for a car rental business
Domain
Financial services / Automotive rental
Required skills
Collections management, credit risk assessment, invoice processing, stakeholder relationship management, high-volume ledger management, payment negotiation, billing dispute resolution, financial record maintenance, process improvement, deadline management
Preferred skills
Experience with Microsoft Office, problem-solving, independent issue resolution
Technologies
Microsoft Office
Responsibilities
Manage invoicing and ensure accurate and timely processing across multiple business units; Monitor aged debtors and follow up outstanding payments, including collections activity; Handle high-volume customer ledgers, ensuring payments are allocated correctly and on time; Conduct collections calls, negotiate payment arrangements, and manage difficult customer conversations; Investigate and resolve billing issues, disputes, and AR exceptions; Maintain accurate records and support reporting requirements, including month-end activities.
Seniority
Mid-level, hands-on IC