Customer Service Representative
Core
Frontline hospitality and operational support for coworking spaces, ensuring smooth daily running and delivering warm service to members and visitors.
Role type
Customer Service Representative (Hospitality/Operations)
Builds
Operational excellence and member experience for coworking communities
Domain
Coworking / Commercial Real Estate
Deliverable
product features
Required skills
Customer service, sales, reception duties, member onboarding/offboarding, meeting room management, CRM data entry, maintenance coordination, event support
Preferred skills
Hotel operations, concierge background, facilities management
Technologies
CRMs
Responsibilities
Manage reception duties including meeting room bookings, mail distribution, access cards, keys, and registers; Coordinate new member onboarding, inductions, and offboarding; Prepare and service meeting rooms including setup and coffee deliveries; Respond to enquiries with high-level hospitality; Report and follow up maintenance requests; Collaborate with Space Team and Managers to support projects and operations
Seniority
Mid-level, hands-on IC
