Customer Support Officer
Core
Handle end-to-end customer enquiries, order support, and delivery updates for B2B and retail clients via phone, email, and Zendesk.
Role type
Customer Support Team Member
Builds
Order fulfillment and delivery tracking for building, architectural, and retail customers
Domain
Retail / Construction materials
Deliverable
client delivery
Required skills
Zendesk, phone communication, email communication, stock coordination, issue resolution, stakeholder communication
Preferred skills
retail experience, administration experience, problem-solving, organization
Responsibilities
Manage customer enquiries end-to-end, coordinate stock with purchasing and warehouse teams, investigate and resolve order and delivery issues
Seniority
Individual Contributor
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