Service Scheduler
Core
Coordinate field service activities, schedule technicians, and manage customer enquiries to ensure efficient service delivery.
Role type
Service Scheduler / Service Coordinator
Builds
Field service operations for industrial, manufacturing, or trades clients
Domain
Industrial / Manufacturing / Trades / Service
Required skills
Service coordination, scheduling, customer relationship management, prioritization, problem-solving, Microsoft Office proficiency, service management systems
Responsibilities
Coordinating service bookings and technician schedules, managing customer enquiries and service requests, liaising with technicians and internal departments, monitoring job progress, assisting with quoting and invoicing, managing service records, prioritizing urgent breakdowns, supporting continuous improvement initiatives