Live Support Specialist
Core
Monitor chat dashboards and handle end-user queries in live chat for online casino entertainment, ensuring prompt responses and resolving disputes.
Role type
Live chat support specialist (customer service)
Builds
Live casino service experience for end-users
Domain
Online gaming / Casino entertainment
Deliverable
client delivery
Required skills
English (fluent), live chat moderation, technical investigation, dispute resolution, quality assurance, shift work
Responsibilities
Monitor multiple Chat dashboards, handle end users' queries in live chat, coordinate with Service Managers, resolve end-users' disputes, verify quality of operators' Live casino service, perform initial technical investigation, provide resolutions to operators