Senior Customer Success Manager
Core
Own the end-to-end customer journey from onboarding through expansion for a B2B SaaS company, driving retention and growth.
Role type
Senior Customer Success Manager
Builds
Customer relationships, product adoption, and long-term partnerships
Domain
B2B SaaS, construction, supply chain, or the trades
Deliverable
client delivery
Required skills
Customer journey ownership, stakeholder engagement, onboarding leadership, workshop facilitation, feedback translation, product advocacy, negotiation support, account management
Preferred skills
Experience in construction, supply chain, or the trades
Technologies
null
Responsibilities
Lead onboarding and implementation, run workshops and training sessions, gather and translate customer feedback, support customers during negotiations, manage accounts for growth, collaborate with cross-functional teams
Seniority
Senior, hands-on IC