Sales & Retention Specialist
Core
Own key stages of the customer journey for premium programs, from onboarding through retention and churn prevention, while managing external sales partners.
Role type
Senior Sales & Retention Specialist (Commercial)
Builds
Premium digital learning programs and customer retention strategies
Domain
EdTech / Premium Online Learning
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Retention strategy, churn analysis, sales funnel optimization, agency management, data fluency, experiment design, CRM management, objection handling, commercial judgment
Preferred skills
Experience with online learning platforms, familiarity with personal-development content, international customer base experience
Technologies
Airtable, Google Sheets, Zendesk, AI tools for transcription and reporting
Responsibilities
Lead high-value retention conversations and define scripts/standards; Design and run quarterly retention experiments; Manage external sales agencies and verify their performance; Identify friction in refund journeys and improve processes; Translate churn feedback into product/marketing improvements; Present retention performance to leadership with actionable recommendations.
Seniority
Senior, hands-on IC with commercial ownership
