Manager, Technical Support
Core
Manage site-level IT support operations for distribution centers, contact centers, and corporate remote locations, ensuring reliable technology services and employee productivity.
Role type
Manager, Technical Support
Builds
End-to-end technology services for employees across multiple sites
Domain
IT Operations / Business Support
Required skills
Team leadership, operational excellence, stakeholder management, incident management, vendor management, data analysis, problem management, change management, strategic planning
Responsibilities
Lead and develop a team of technicians and site leads, oversee service performance and KPIs, drive operational excellence and process standardization, act as escalation point for complex issues, partner with business stakeholders to align priorities, manage vendor relationships, coordinate major incidents and changes, contribute to site technology planning
Seniority
Manager, hands-on leadership