Technical Support Specialist, L2
Core
Provide advanced technical support and serve as a secondary escalation point for complex issues across internet-based applications, APIs, and database-driven systems.
Role type
Senior L2 Technical Support Specialist (SaaS)
Builds
Customer support processes, documentation, and resolution for healthcare technology clients
Domain
Healthcare IT / SaaS
Deliverable
client delivery
Required skills
SQL query writing, Postman, case management tools (Salesforce/ServiceNow/ZenDesk), C++, Python, HTML, CSS, Azure DevOps, Jira
Preferred skills
Healthcare IT experience, EHR systems knowledge, global team collaboration
Responsibilities
Troubleshoot and diagnose root causes of complex technical issues, develop and document support processes, mentor L1 and L2 specialists, manage multiple communication channels simultaneously, propose and own new feature requests and system trainings
Seniority
Senior, hands-on IC
