Job
Hybrid
Core
Lead daily operations of a Technical Support team for a fintech payments company, ensuring efficient workflows and high-quality resolution of complex technical issues.
Role type
Senior Technical Support Team Lead
Builds
Merchant payment processing experience and support processes
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
B2B payments domain expertise, team leadership and coaching, operational management, problem-solving, API and payment systems knowledge, basic SQL
Preferred skills
Knowledge of payment gateways and merchant processing
Technologies
APIs, SQL
Responsibilities
Manage shift performance and workload distribution, monitor support queues and escalations, coach team members for development, troubleshoot complex technical cases, collaborate with Knowledge and Training teams
Seniority
Senior, hands-on IC with leadership
