Job
Core
Manage a portfolio of B2B SaaS customers to drive retention, account growth, and product adoption for identity verification and fraud prevention solutions.
Role type
Junior Customer Success Manager
Builds
Customer retention and account growth for financial services, crypto, and iGaming clients
Domain
B2B SaaS, Fintech, Payments, Crypto
Deliverable
client delivery
Required skills
Customer success/account management, B2B SaaS experience, Customer retention strategies, Upsell/cross-sell identification, Technical product explanation, Data analysis for insights
Preferred skills
KYC/KYB/AML knowledge, Fraud prevention familiarity
Technologies
Sumsub platform, Customer success tools
Responsibilities
Manage customer portfolio and act as main point of contact, Conduct quarterly business reviews, Manage renewals and address churn risks, Identify upsell and cross-sell opportunities, Guide customers on product features and functionality, Collaborate with internal teams to resolve issues, Share customer feedback to improve products
