Sustainment Lead
Core
Coordinate operational support, maintenance, and lifecycle activities across complex ICT systems.
Role type
Senior IC Sustainment Lead
Builds
Operational readiness and system reliability for complex ICT environments
Domain
Information Technology / Government
Deliverable
infrastructure
Required skills
ICT sustainment leadership, incident management, problem management, configuration management, release management, ITSM, asset management, monitoring tools, stakeholder engagement, risk management, resource management
Preferred skills
Continuous improvement methodologies
Technologies
ITSM tools, asset management systems, monitoring platforms
Responsibilities
Plan maintenance, upgrades, patches and lifecycle support; Coordinate technical teams to resolve incidents, defects and recurring problems; Manage sustainment priorities, resources, risks and system obsolescence; Maintain support documentation, configuration records and operational readiness; Monitor reliability, availability and support performance.