Technical Support Engineer
Core
Own the technical support experience for US-based healthcare clients using the Gravity AI platform, acting as a bridge between customers and internal engineering teams.
Role type
Senior Technical Support Engineer (Healthcare SaaS)
Builds
Gravity AI platform for outpatient diagnostic imaging centers and radiology practices
Domain
Healthcare technology, Radiology workflows, B2B SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, API analysis (REST/GraphQL), Database querying (SQL), HL7 engine management (Mirth Connect), Knowledge base construction, Cross-functional collaboration
Preferred skills
Healthcare tech experience, Radiology workflows, RIS/PACS, FHIR integrations
Responsibilities
Serve as primary technical point of contact for US clients, troubleshoot technical issues and analyze system behavior/logs, build and maintain internal and external knowledge base, collaborate with India-based engineering teams during overlap hours
Seniority
Senior, hands-on IC