Technical Support Engineer
Core
Own the technical support experience for the Gravity AI platform serving outpatient diagnostic imaging centers and radiology practices.
Role type
Senior Technical Support Engineer (Healthcare SaaS)
Builds
Gravity AI platform for diagnostic imaging workflows
Domain
Healthcare technology, Radiology, AI automation
Deliverable
client delivery
Required skills
Technical troubleshooting, API analysis (REST/GraphQL), SQL database queries, HL7/mirth Connect transformations, Knowledge Base management, Cross-functional collaboration
Preferred skills
Healthcare tech domain knowledge, RIS/PACS systems, FHIR integrations
Responsibilities
Serve as primary technical point of contact for US healthcare clients via phone, email, and video; troubleshoot technical issues by analyzing logs, API responses, and database queries; collaborate with engineering teams to translate customer issues into actionable problem statements; build and maintain internal and external Knowledge Base articles and troubleshooting guides; conduct internal training sessions for Customer Success and Sales teams.
Seniority
Senior, hands-on IC
