Experienced Customer Relationship Specialist – Parramatta
Core
Manage and optimize a portfolio of overdue accounts from leading Australian institutions using skip tracing tools and advanced communication techniques to negotiate sustainable repayment outcomes.
Role type
Senior IC collections specialist (financial services)
Builds
Repayment plans and recovered funds for financial institutions
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Skip tracing, inbound/outbound sales, negotiation, compliance adherence, data accuracy, emotional intelligence, resilience
Preferred skills
Experience in financial services, proven track record in collections, commercial judgement
Responsibilities
Manage overdue account portfolios, conduct high-quality inbound and outbound conversations, handle complex or sensitive cases, apply skip tracing techniques, drive performance while maintaining compliance standards, build long-term customer relationships