Principal, Global PX Operations Lead
Core
Lead global People Experience (PX) operations by rebuilding the ServiceNow HR Service Delivery platform and establishing a comprehensive Tier 0-3 support model.
Role type
Principal, Global PX Operations Lead
Builds
Enterprise-scale HR service delivery platform and automated employee support workflows
Domain
HR Technology / People Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow (HR Service Delivery), Workday, AI/automation implementation, Tier 0-3 service model design, process optimization (Lean Six Sigma), data analysis, global process harmonization
Preferred skills
Lean Six Sigma Green Belt certification
Technologies
ServiceNow, Workday
Responsibilities
Rebuild ServiceNow HR Service Delivery platform including catalog architecture and integrations; Design and operationalize global Tier 0-3 service model; Lead AI-powered workflow implementation for employee support; Define and manage PX Operations reporting framework; Drive global process harmonization and governance for AI initiatives; Coach global PX Operations coordinator community
Seniority
Principal, strategic leadership & hands-on execution