Systems Support - Systems Analyst - South Bank, QLD
Core
Provide third-level support and maintenance for global travel business-critical systems to ensure uptime and resolve escalated queries for Supply and Selling Partners.
Role type
Senior IC systems support analyst
Builds
TravelBox, HotelHub, HELiO, and associated global booking platforms
Domain
Travel technology / Global booking systems
Required skills
third-level support, system investigation, issue resolution, system monitoring, release coordination, functional testing, documentation, internal training, change management, process improvement
Preferred skills
travel systems exposure, global booking system complexity understanding, customer service experience
Technologies
TravelBox, HotelHub, HELiO
Responsibilities
Provide third-level support for business-critical systems and escalated queries; Investigate, analyse, and resolve business and system-related issues; Deliver setup, maintenance, and support for TravelBox, HotelHub, HELiO; Monitor system performance and communicate findings to vendors; Coordinate release management activities with vendors; Execute functional testing and review system modification documentation; Provide internal training and demonstrations; Develop and maintain system documentation and knowledge articles.
Seniority
Junior to Mid-level, hands-on IC