Workplace Experience Specialist, IT
Core
Frontline IT support specialist ensuring seamless in-person technology operations, device lifecycle management, and workplace readiness for office staff.
Role type
Senior IC IT Support Specialist (Workplace Experience)
Builds
Reliable in-person technology services, device fleets, and meeting room infrastructure for office productivity.
Domain
Professional Services / Corporate IT Operations
Required skills
Hardware troubleshooting, device imaging and deployment, meeting room AV support, ITSM ticket triage, asset management, onboarding/offboarding coordination, network connectivity diagnostics, Windows/M365 support, escalation management
Preferred skills
ITIL Foundation certification, M365/Teams Rooms training, Autopilot/Intune experience, hybrid meeting troubleshooting
Technologies
Windows, M365, Teams Rooms, Autopilot, Intune, ITSM systems
Responsibilities
Provide frontline support for devices, meeting rooms, and collaboration tools; execute device lifecycle tasks including setup, imaging, and swaps; maintain device stock levels and loan pools; update asset and CMDB records; conduct asset audits; support leaver processing; provide ticket triage and walk-up diagnosis.
Seniority
Junior to Mid-level, hands-on IC
