Principal Consultant, CASE
Core
Senior strategic advisor and governance leader for customer ServiceNow platforms, driving adoption, business outcomes, and platform maturity.
Role type
Principal Consultant (ServiceNow)
Builds
ServiceNow Strategic Roadmaps, Governance and Operating Models, executive dashboards, and platform success measures.
Domain
IT Service Management (ITSM) and Business Process Automation
Required skills
ServiceNow platform strategy, ITIL Service Management (Incident, Change, Problem), executive stakeholder management, platform governance, KPI framework design, team mentorship, release impact analysis
Preferred skills
ServiceNow CAD, ServiceNow Expert Programs (ArchX, CWA, CTA, CMA), Business Domain Certifications (PRINCE2, Scrum Master)
Technologies
ServiceNow (ITSM, HRSD, CSM)
Responsibilities
Act as senior strategic advisor and governance authority; build trusted advisor relationships with executive sponsors; create and drive ServiceNow Strategic Roadmaps; establish and mature platform Governance and Operating Models; facilitate executive governance forums; define and track platform success measures; mentor and coach CASE Consultants and Leads
Seniority
Principal, hands-on IC with strategic leadership
