CHESS User Relationships, Stakeholder Engagement Manager
Core
Manage ASX's relationships with customers, software providers, industry bodies, and governance participants to ensure stakeholder perspectives inform decision-making and communications are timely and transparent.
Role type
Stakeholder Engagement Manager
Builds
Stakeholder engagement strategies, governance forums, consultation activities, and readiness programs for the Securities & Payments market.
Domain
Financial markets / Securities exchange operations
Deliverable
client delivery
Required skills
stakeholder engagement, customer relationship management, executive influence, strategic thinking, problem-solving, written and verbal communication, agenda and reporting management
Preferred skills
leading industry consultation and governance forums, crisis communication management, change management, transformation delivery, CHESS and post-trade market operations knowledge
Responsibilities
Execute stakeholder engagement activities per approved strategies; manage day-to-day relationships with assigned stakeholders; act as primary point of contact and coordinate cross-team responses; identify and escalate stakeholder risks and feedback; coordinate participation in governance forums and working groups; prepare agendas, papers, presentations, and engagement reports; support industry readiness and adoption initiatives; draft and distribute communications and briefing materials; support coordination during operational incidents; contribute market intelligence to business objectives.
