Customer Care & Support Officer
Core
First point of contact for customers using the NSW Planning Portal, managing calls, emails, and online enquiries in a high-volume contact centre.
Role type
Customer Care and Support Officer
Builds
Customer service interactions and accurate records for the NSW Planning Portal
Domain
Government / Public Sector
Deliverable
client delivery
Required skills
Customer focus, communication, problem-solving, organisational skills, attention to detail, technology confidence
Responsibilities
Manage steady flow of customer enquiries, resolve issues, connect customers with correct information, maintain accurate records, provide clear advice during peak periods
Seniority
Individual Contributor