Sachbearbeiter:in im Kundenservice in Voll- oder Teilzeit (w/m/d)
Hybrid
Core
First point of contact for users, handling customer inquiries via email, chat, and phone with a focus on accuracy, empathy, and research for complex cases. (via careerplan.io/jobs/2200605-sachbearbeiterin-im-kundenservice-in-voll-oder-teilzeit-wmd-at-zasta-gmbh)
Role type
Customer Service Specialist
Builds
Customer support interactions and feedback loops to product and operations teams
Domain
Customer Service / Support
Deliverable
client delivery
Required skills
Customer inquiry resolution, independent research, multi-channel communication (email/chat/phone), process optimization, Zendesk proficiency, fluent German
Preferred skills
Experience in customer service or administrative work, structured and precise work style, digital affinity