Quest Staffing Solutions Recent Job Recruitment – Apply Now!
Core
Manage service delivery, incident resolution, and operational governance for high net worth telecommunications customers.
Role type
Telecommunications/ICT Service Delivery Manager
Builds
Service continuity and quality for enterprise fixed-line operations
Domain
Telecommunications / ISP / Fixed line operations
Deliverable
client delivery
Required skills
Incident management, Problem management, Root cause analysis, Service inventory management, Change management (non-billing and billing impacting), Customer engagement agreement management, Operational governance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure accurate service inventory throughout the customer operational lifecycle; Manage all non-billing impacting changes and billing impacting changes; Complete root cause analysis assessments and ensure implementation of recommended corrective actions; Manage operational governance with client, including governance contacts.
Seniority
Mid-level, hands-on IC
