Group Lead-Quality
Core
Lead, coach, and develop a team of Quality Analysts to ensure consistent delivery of quality goals, audit accuracy, and performance expectations for financial operations.
Role type
Senior IC Quality Lead (Operations)
Builds
Quality dashboards, scorecards, and business reviews for leadership
Domain
Financial Services / Quality Assurance & Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, audit oversight, root cause analysis, process improvement, stakeholder calibration, performance management, data analysis, Microsoft Excel, PowerPoint
Preferred skills
Project leadership, quality governance, risk management, Power BI, SQL, Nexidia
Responsibilities
Lead and coach a team of 5+ Quality Analysts; oversee quality review activities and audits; monitor team productivity and quality metrics; conduct performance reviews and development discussions; drive calibration sessions with Operations and Training; review complex quality cases; analyze audit findings to identify process gaps; partner with Operations leadership for insights; ensure completion of root cause analysis; support onboarding and training of new analysts; prepare quality dashboards and scorecards; drive continuous improvement initiatives.
Seniority
Senior, hands-on IC with people leadership
