IN Team Lead - QA
Core
Lead and manage a Quality Assurance team to ensure adherence to processes, compliance, and customer experience standards through monitoring, coaching, and analytics.
Role type
Senior IC Quality Team Lead
Builds
Quality frameworks, performance dashboards, and continuous improvement initiatives
Domain
Financial Services / Customer Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, quality monitoring, process improvement, stakeholder management, data analysis, root cause analysis, CRM proficiency
Preferred skills
Lean Six Sigma, COPC, Banking/FinTech domain experience
Technologies
QA tools, CRM systems, MS Office
Responsibilities
Lead and mentor a team of Quality Analysts; Monitor quality standards across customer interactions; Analyze quality trends and drive corrective action plans; Prepare quality performance dashboards and reports; Conduct calibration sessions for scoring consistency; Partner with Operations, Training, and Compliance teams
Seniority
Senior, hands-on IC
