Quality Manager
Core
Lead a team of quality managers to execute strategic goals, ensuring service delivery standards, compliance, and accuracy for WNS clients.
Role type
Senior Quality Manager (Team Lead)
Builds
Quality assurance services and compliance frameworks for BPO clients
Domain
Business Process Outsourcing (BPO) / Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, Quality metrics management, Sampling and stratification strategy, Root Cause Analysis (RCA), Statistical analysis, ISO standards alignment, Digitalization of QA processes, Stakeholder management, Continuous improvement initiatives, Succession planning
Preferred skills
Insurance industry experience, Lean Six Sigma Black Belt certification, Advanced MS Office proficiency
Technologies
Digital audit tools, Analytics platforms, RCA frameworks
Responsibilities
Manage high-performing quality assurance teams, Drive efficiency and risk management, Deliver sampling and stratification strategies, Monitor and report on SLA baselines, Implement mistake-proofing in QA delivery, Provide business insights through statistical analysis
Seniority
Senior, hands-on IC with people management
