Product Solutions Analyst | Housing
Core
First-line technical support specialist for EliseAI's housing and healthcare AI platform, acting as the primary point of contact to troubleshoot client issues, manage ticket queues, and ensure system configuration accuracy.
Role type
Tier 1 Product Solutions Analyst (Technical Support)
Builds
Client support workflows and issue resolution for EliseAI's AI agents in property management and healthcare.
Domain
PropTech / HealthTech / AI Agents
Deliverable
client delivery
Required skills
Technical support, CRM management, issue triage, documentation, SQL, API testing, data analysis
Preferred skills
Low-code/no-code tools, event-logging software, reporting tools, Excel/Google Sheets
Technologies
Postman, DataDog, Log Rocket, Zendesk, Tableau, Retool
Responsibilities
Serve as the initial point of contact for client questions and issues; Resolve common product questions and known issues using documentation and internal tools; Create clear escalation tickets for bugs and complex issues; Communicate updates and resolutions to clients; Share learnings and feedback with the team to improve processes.
Seniority
Junior to Mid-level, hands-on IC
