Customer Support Specialist
Core
First point of contact for customers regarding technical and operational questions about the Payment Gateway and APIs, assisting with shop integrations and providing tips on online payment best practices.
Role type
Customer Support Specialist (Fintech/Payments)
Builds
Customer solutions and integrations for the Payment Gateway and APIs (via careerplan.io/jobs/375929-customer-support-specialist-at-datatrans-ag)
Domain
Fintech / Online Payments / E-Commerce
Required skills
Practical experience in Payment or Fintech industry, familiarity with E-Commerce platforms, knowledge of Internet technologies (HTML, JavaScript, APIs), ability to prioritize tasks based on urgency and requirements, strong problem-solving skills
Preferred skills
Experience with online merchant operations, ability to understand and explain security requirements and policies
Technologies
Payment Gateway, APIs, HTML, JavaScript
Responsibilities
Answering technical and operational customer questions, supporting shop integrations, advising on online payment best practices, assisting merchants with security requirements and policies, collaborating with the team on daily business
Seniority
Individual Contributor
