Stewardship Services Manager
Core
Lead operational excellence across digital stewardship services, ensuring reliable delivery for participants and partners by overseeing workflows, vendor coordination, and process improvements.
Role type
Senior IC operations manager (digital services)
Builds
Digital stewardship services, content workflows, and operational processes for participants and partners
Domain
Technology-enabled services, digital content, publishing, archiving
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Vendor relationship management, process improvement, data analysis, stakeholder management, cross-functional collaboration, team coaching, CRM/ticketing platform proficiency, XML/FTP handling
Preferred skills
SaaS/digital content/publishing/archiving experience, accessibility best practices knowledge
Technologies
JIRA, Zendesk, Microsoft Office, Google Workspace
Responsibilities
Oversee daily support operations and content workflows; Identify and implement workflow/process improvements; Partner with Product, Technology, and Operations teams to resolve complex issues; Collaborate with Participant Success teams for onboarding and alignment; Monitor vendor performance and ensure adherence to quality standards; Track content workflows and analyze operational data; Gather and communicate participant feedback for service enhancements; Lead cross-functional process design initiatives; Provide coaching and mentoring to team members; Represent the function in cross-departmental initiatives.
Seniority
Senior, hands-on IC with team leadership
