HR Service Center Representative
Hybrid
Core
First point of contact for employee questions regarding payroll, benefits, and HR topics via phone, chat, web, or email.
Role type
HR Service Center Representative
Builds
Employee self-service adoption and resolution of HR inquiries
Domain
Human Resources / Financial Services
Deliverable
client delivery
Required skills
Customer service, HR domain knowledge, MS Office suite, active listening, troubleshooting, critical thinking, data confidentiality
Preferred skills
Case management/CRM software, HR service center experience, Bachelor's degree
Responsibilities
Answering employee inquiries via multiple channels, diagnosing issues, escalating complex cases, recommending process improvements, ensuring data privacy
Seniority
Entry-level to Junior