Records and General Information Specialist
Core
Maintains student biographical records, reconciles duplicate accounts, and resolves data issues for 20,000 Extension and Summer School students.
Role type
Records and General Information Specialist
Builds
Student Information System (SIS) records and confidential paper files
Domain
Higher Education Administration
Deliverable
dashboards & analysis
Required skills
Data reconciliation, customer service, record maintenance, file archiving, demographic data processing
Preferred skills
Banner SIS, Salesforce CRM, Microsoft Office, university setting experience
Technologies
Banner SIS, Salesforce CRM, Microsoft Office
Responsibilities
Updates and maintains student ID and biographical records; processes legal name, address, and demographic changes; identifies and reconciles duplicate student records; manages high-volume email inbox for inquiries; maintains confidential student paper files; provides administrative support for registration requirements.
Seniority
Mid-level, hands-on IC